Oferta de trabajo


Última actualización: 30 de octubre de 2018

Favor de enviar tu CV a: kristinekay.roble@stefanini.com
Address: 5th Floor, Imet BPO Twr 1, Metropolitan Park, Macapagal Boulevard cor. EDSA Extension, Pasay City 1300

Multilingual Helpdesk Technician (Spanish) - Stefanini Philippines Inc.

Offer: 60K-80K Spanish 1st Level Technical Support
Job Responsibilities:
  • Provide professional end-user support via telephone, email, or web
  • Provide restorative or maintenance actions to resolve end-user problems
  • Able to resolve account specific technical, customer, end-user issues
  • Responds to end-user problems based on standard procedures
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Job Requirements:
  • Bachelor’s degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English and Spanish communication
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge of PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with the ticketing system, a strong advantage.
  • Must be willing to work in different shifts.

J-K Network Services

Última actualización: 8 de noviembre de 2018

Si está interesado en las ofertas de trabajo, comuníquese con J-K Network Services directamente aquí https://jkmanpower.jp-network-e.com o dejarnos un mensaje en el chat widget a abajo.
Email: jkrecruit@jp-network-e.com
Mobile: 0936-973-4185/ 09426682269
Landline: (02) 932-0963
Skype: jkrecruit
WhatsApp/Viber: 0936-973-4185

¡Urgente!

 

We hope all is well!

We currently have an urgent opening for Spanish Speaker!

Please see details below for your reference:

 

Company Profile: One of the leading provider of IT, Customer Support and E-commerce. This Company is in their 40 years of service Nationwide. They are supporting over 2,500 clients in 15 countries.

 

Position: Spanish Customer Care Associate

Industry: BPO

Salary: P58,000

Location: McKinley Hill, Taguig City

Schedule: Night shift/ Shifting

Account: Mobile Application

 

Responsibilities:

  • Responsible in providing quality of customer service
  • Handle day to day calls and emails
  • Support customers with product issued via call, email and chat
  • Maintain good relationship with all the customers
  • Identifies the problem and issues

 

Requirements:

  • Proficient in both Spanish and English
  • Preferably Non- Native Spanish Speakers
  • Customer Service background for at least 2 years is a plus
  • Background in BPO Industry is an advantage
  • Willing to work in Nightshift or shifting schedule

 

Benefits:

  • HMO w/ 1 dependent
  • Night Differential (20%)
  • Hazard Pay (100/shift)

 

Recruitment Process:

  • Initial Interview
  • English Test
  • Onsite Spanish Language Assessment
  • Final Interview
  • Job Offer

 

Interested? 

Kindly send your updated resume and we will prioritize your application.

We look forward to your response. Thank you so much and have a good day!

 

We give FREE Bilingual Hoodie for every successful hires!

Kindly refer your Friends and get a referral bonus!

1. Leading provider of Business travel management across the world. They have about 50 offices and currently employing 17,000 employees.

Position: Spanish 1st Level Technical Support
Industry: BPO Company
Salary: P75,000 (Negotiable)
Location: Makati City
Schedule: Midshift/ Night Shift (Weekends Off)

Benefits
  • Basic Salary
  • Monthly Allowance
  • Language Premium
  • HMO
  • Monthly Incentives
  • Quarterly Bonus
Requirements
  • Preferably Non- Native Spanish Speaker
  • Background in Technical Support is preferred
  • At least 1 year Customer Service/ Technical Support experience
  • Open for High school/ College Level
Responsibilities:
  • Responsible in providing First Level Resolution and escalation
  • Provide quality of customer service in calls and emails
  • Responsible in technical trouble shooting
  • Ensure that all the given information has been closely disseminate
  • Providing good information to traveler
  • Making sure that all the necessary information to customers has been properly share
  • Guide customer with their travel concerns

2. One of the longest established Certification Authorities (CA) and specialists in Digital Certificate security catering online security needs of the local market.

Position: Spanish Vetting Analyst
Industry: BPO Company
Location: Makati City
Salary: P60,000
Schedule: Night Shift

Responsibilities:
  • Research, investigate and comply with vetting regulations and procedures
  • Verify information for the issuance of digital certificates (interpretation might be required)
  • Assists with the translation of the website
  • Assists with Vetting or support issues
  • Ensure that requests are met in a timely and professional manner
Requirements
  • Proficient in speaking, reading & writing Spanish
  • Open for Native and Non- Native Spanish Speaker
  • Good communication skills in English
  • Experience in the same field is an advantage but not required
  • Willing to work in Makati City

3. One of the longest established Certification Authorities (CA) and specialists in Digital Certificate security catering online security needs of the local market.

Position: Spanish Technical Support
Industry: BPO Company
Salary: P65,000
Schedule: Night Shift
Location: Makati City

Requirements
  • Proficient in speaking, reading and writing Spanish
  • Good English communication skills
  • Open for Native and Non- Native Spanish Speaker
  • Background in TSR/ IT and related field is a plus
  • Amenable to work in Makati City
Responsibilities:
  • Research, investigates and resolve customer’s technical concerns
  • Responds to company emergencies concerning with technical issues
  • Serves and handle escalations in assisting installation of the company product
  • Provide Tier 3 technical support
  • Deals with customer with excellent service level agreement
  • Responsible in providing Technical and Helpdesk support

4. It is a leading BPO company known for their multichannel customer services. They have digital solution, analytic solution BPO non-interaction, best location, contact center, internet interaction, VIP and specialized solution and connection. They have been providing customer support for since 1978.

Position: Spanish Bilingual Student Loans Associate
Industry: BPO Company
Location: Baguio/ Pasig City
Salary: Negotiable
Schedule: Shifting Schedule

Requirements
  • Preferably Non-Native Spanish
  • Excellent English communication skills
  • At least High School Graduate
  • BPO experience is a big plus
  • Willing to answer English and Spanish calls
Responsibilities:
  • Handle Student Loan Management
  • Provide customer service by taking phone calls and responding to email of Spanish with student loans
  • Provide student loan information to the client
  • Verify requirement of students applying for loans
  • Calculate repayment with interest
  • Manage payment terms

5. A Leading global provider of pharmaceutical products. They have 40 branches around the world. Employing 5,000 people across the globe.

Position: Spanish Accounts Payable Analyst
Industry: German Pharmaceutical Company
Location: Taguig City
Salary: P80,000 - P90,000
Schedule: Night Shift (Weekends Off)

Requirements
  • Open for Native and Non- Native Spanish Speaker
  • BPO experience is a plus
  • Customer Service background is an advantage
  • Background in Accounts Payable, Accounting and Finance is a plus
  • Proficient in both Spanish and English language
Responsibilities:
  • Responsible in collecting Purchase Order
  • Resolve price deficiency between PO and invoices
  • Review the general ledger and cost accounts to non-purchase order invoices
  • Maintains good relationship to the vendor
  • Answer all vendor related concerns and inquiries